FREE DELIVERY ON ORDERS OVER £50

Shipping Policy

Goods will be dispatched within 72 hours of purchase and often on the day of placing the order. It is your responsibility to ensure that you select the right shipping option and enter the correct shipping address details when completing your order, as these are the details used when the our packing team dispatch your order. If you receive any broken or damaged products in your order, we must be notified within three (3) days of receipt of your purchase.

Delivery

Pavilion Ayurveda currently deliver to UK, European and most international customers. Unfortunately we cannot deliver to P.O. Boxes and do require a physical address for all deliveries.

For European and International deliveries, please permit up to 21 working days for delivery.

Any fees/duties charged by customs are the sole responsibility of the customer.Please note, failure to clear custom fees will result in a returns charge, which will have to be deducted from the refund amount.

Delayed / Lost orders

The postal delivery service we use assumes a parcel lost only after it has been in the postal system for a period of 14 working days for UK orders and 21 days for International orders. For the most part deliveries will not take this amount of time, however we cannot despatch a replacement until this period of time has lapsed. Kindly note: Delivery to rural addresses may take an extra day or two.

Recipient's Signature

UK Courier and signed for deliveries will require a signature at time of receipt of order. If you are not available to sign for the parcel during office hours please provide us with an alternative delivery address where someone will be available to sign for and accept the parcel. If however no one is available at the delivery address, a card should be left for you to with information on the closest access point where you can collect this. If the parcel is not collected within the set time it will be returned to us. In this case we will refund the items/order except for the shipping cost. You will then have to place a new order.

International deliveries will also require a signature. If however no one is available at the delivery address, a card should be left for you to with information on how to arrange a re-delivery. If you are unavailable to sign for the parcel after, the parcel will be returned to us. In this case we will refund the items/order except for the shipping cost. You will then have to place a new order.

Processing

At Pavilion Ayurveda we process and dispatch orders Monday through to Friday. Goods will be dispatched within 24 hours of purchase and often on the day of placing the order. It is your responsibility to ensure that you select the right shipping option and enter the correct shipping address details when completing your order, as these are the details used when the our packing team dispatch your order. Orders received on a non-working day will be dispatched the following working day.

Incorrect Address

We are not responsible for the loss of your order if the delivery address provided by you at checkout is incorrect or incomplete. If your address is incorrect or incomplete, your order may be returned to us or the courier may apply a charge to your delivery cost which we will add to your order. If your package is returned to us due to an incorrect or incomplete address details, we will refund the items for you except the postage cost. You will receive an email notification for the refund and you may then place a new order.

If you qualified for Free Shipping, and your order was returned due to incorrect address details supplied online, we will have to retain the minimum postage cost before issuing a refund for the items or before processing a resend for you.

Damaged Faulty Items

If you receive any broken or damaged products in your order, we must be notified within three (3) days of receipt of your purchase.


Availability