Items must be in their original saleable condition in order to be eligible for a refund. We are happy to offer a full refund on items returned to us within 14 days of receipt of your order (less postage charges). All items must be unopened and unused to be eligible for a refund. If opened and contents have been suspected faulty please contact us within three (3) days after receipt of order.

We recommend any product returns are made by ‘signed for’ service.  Items sent back which are lost in-transit will not be processed as returns. Shipping, import duties and taxes incurred are the responsibility of the customer.

 

We can only offer refunds if the goods are returned to us. For International customers, if you decide not to pay any taxes and duties that are due and so the courier cannot deliver your parcel to you, we will be unable to refund or cancel your order. The courier service will not return the goods to us, if you do not pay your duties and taxes and so we will be unable to offer you a refund.

Assessment & Refund

All returned goods will be inspected upon receipt. We will process your return as quickly as possible and will notify you by email once your refund has been processed. The refund amount will take approximately 48 hours to reflect in your account. This returns policy does not affect your statutory rights. Please note that postage charges, import duties and taxes are not refundable. If you used a promotion voucher and your order no longer qualifies after the return, the voucher value will be deducted from your refund.

Pavilion Ayurveda  reserves the right to monitor customer cancellations or returns and each return is evaluated on an individual basis taking the customer history into consideration. If a customer is frequently found to be buying and returning goods, we reserve the right to refuse returns or charge administration fees.

Damaged or Wrong Items

If you receive any broken or damaged products in your order, we must be notified within three (3) days of receipt of your purchase. We do recommend you examine your order thoroughly upon delivery. If any item is damaged or faulty contact our customer service team:  info@pavilionhealth.co.uk

We will organise for a replacement to be delivered to you free of charge. You may be asked to return the damaged or wrong item in its original packaging if possible or we may request photographic evidence.

Cancellations

You may cancel your order online at any point up to the completion of the payment stage at checkout. After this point, your order may be dispatched at any time, sometimes even before you are sent shipping notification. If the order has already been processed and dispatched you will need to return the order to Pavilion Ayurveda, in which case shipping costs will not be refunded. Please see above our returns policy. Your statutory rights are not affected.

Product Purchases

Only products purchased at www.pavilionayurveda.com can be returned to us for a refund or exchange.

Returns Address

Please return items to:

Pavilion Healthcare,
18 Mallory Road,
Brighton and Hove,
East Sussex, BN3 6TD, UK.

Any queries, please do email us on info@pavilionhealth.co.uk and we will be happy to assist.