We hope you will be completely satisfied with your products purchased from Pavilion Ayurveda. However, should you feel it necessary to return an item, we aim to make the returns process as simple as possible. We are happy to offer a full refund on items returned to us within 14 days of receipt of your order (less postage charges), please see below our returns policy.
All returned goods will be inspected upon receipt. We will process your return as quickly as possible and will notify you by email once your refund has been processed. The refund amount will take approximately 48 hours to reflect in your account. This returns policy does not affect your statutory rights. Please note that postage charges, import duties and taxes are not refundable. If you used a promotion voucher and your order no longer qualifies after the return, the voucher value will be deducted from your refund.
Pavilion Ayurveda reserves the right to monitor customer cancellations or returns and each return is evaluated on an individual basis taking the customer history into consideration. If a customer is frequently found to be buying and returning goods, we reserve the right to refuse returns or charge administration fees.
If you receive any broken or damaged products in your order, we must be notified within three (3) days of receipt of your purchase. We do recommend you examine your order thoroughly upon delivery. If any item is damaged or faulty contact our customer service team: email@example.com
We will organise for a replacement to be delivered to you free of charge. You may be asked to return the damaged or wrong item in its original packaging if possible or we may request photographic evidence.
You may cancel your order online at any point up to the completion of the payment stage at checkout. After this point, your order may be dispatched at any time, sometimes even before you are sent shipping notification. If the order has already been processed and dispatched you will need to return the order to Pavilion Ayurveda, in which case shipping costs will not be refunded. Please see above our returns policy. Your statutory rights are not affected.
Only products purchased at www.pavilionayurveda.com can be returned to us for a refund or exchange.
Please return items to:
18 Mallory Road,
Brighton and Hove,
East Sussex, BN3 6TD, UK.
Any queries, please do email us on firstname.lastname@example.org and we will be happy to assist.